Refund and Return Policy

1. General Provisions

This Refund & Return Policy (“Policy”) applies to all purchases made through squyid.com (“Company”, “we”, “our”, “us”). By placing an order, you acknowledge that you have read, understood, and agreed to the terms set forth herein.

Due to the nature of digital software products, all sales are final. Once a product key, license, or download link has been delivered, no refunds or returns shall be granted, except as expressly provided under this Policy.

2. Defective or Invalid Product Keys

In the event that a delivered product key or license code is determined to be invalid or non-functional, the Company shall, upon verification, issue a replacement key at no additional cost.

The Company reserves the right to conduct internal verification and testing to confirm the validity of the claim prior to issuing a replacement.

3. Activation and Warranty Period

  • All product keys must be activated within fifteen (15) days of the date of purchase.
  • Failure to activate within this period shall render the warranty null and void.
  • The Company reserves the right to review the activation details of any key within seven (7) calendar days of the claim being submitted.
  • If such verification confirms that the product key has already been activated following purchase, the Company shall deem the transaction completed and shall have no further refund or replacement obligation.

4. Exclusions and Limitations

Refunds shall not be issued for the following reasons:

  • Dissatisfaction with the purchased software or its features.
  • Incompatibility of the software with the user’s device or operating system.
  • Performance issues, including but not limited to crashes, bugs, or errors inherent to the software itself.

5. Waiver of the Right of Withdrawal

By completing a purchase, you expressly agree to immediate access and delivery of the digital content. Accordingly, you waive your statutory right of withdrawal or cancellation once delivery has commenced.

6. Contact Information

If you believe you qualify for a refund or require assistance with product activation, please contact us at:

📧 support@rabbit.com.es

All requests will be reviewed on a case-by-case basis in accordance with this Policy.